Kuebix is now a part of FreightWise
Customer Support
How can we help you?
FreightWise & Kuebix users fill out the information, and upon completion, a case number will be sent to the email address used in the form.
Contact Information
214 Centerview Drive, Suite 100
Brentwood, TN 37027
Existing customers have questions or comments?
Frequently Asked Questions
Visit the Kuebix TMS login page, enter your email address and click “Continue” then on the next page, you will be able to select “Forgot Password?” If that still doesn’t work, please fill out the form above, and select the drop down option “Forgot Password”
Visit the FreightWise TMS login page, and select the “Forgot Password?” option. If that still doesn’t work, please fill out the form above, and select the drop down option “Forgot Password”
No problem!
For FreightWise clients, email support@freightwisellc.com.
For Kuebix clients, email support@kuebix.com.
Please include as much information as possible like your request type, customer name, business email, and more. That will allow us to help you more quickly.
If you would like to call us, you can use (800) 306-9226.
On holidays, the FreightWise & Kuebix customer care team will still provide limited support. We strongly recommend clients and users reach out prior to the holiday, but if you have an urgent need, fill out the form above and a member of our team will reach out.
Good Friday: April 18, 2025
Memorial Day: Monday, May 26, 2025
Independence Day: Friday, July 4, 2025
Labor Day: Monday, September 1, 2025
Thanksgiving Day & Black Friday: Thursday, November 27, 2025 and Friday, November 28, 2025
Christmas Eve & Christmas Day: Wednesday, December 24, 2025 and Thursday, December 25, 2025
New Year’s Eve & New Year’s Day: Wednesday, December 31, 2025 and Thursday, January 1, 2026